How it works
From your first message to the day you're back in. No surprises: you know the odds and the price before you pay anything.
Send a free case check
Tell us what happened. It takes about 3 minutes, and no password is needed.
Get an honest answer within 24 hours
A real person reads your case and emails you: whether we can help, how the odds look, and the price. If a free route is enough, we send you the right guide instead.
Sign a written agreement
If you want to go ahead, you get an agreement with Zorixi Ltd. It shows the price, what we'll do and the date.
Show the account is yours
We check the account really belongs to you, so we never help anyone take over someone else's account. We ask for two proofs, for example photo ID with a matching name, old emails from Meta to your own address, or your business papers.
Pay the first half
Work on your case starts straight away.
Share access safely
The work happens inside your account, so we need login access. You share it through a secure link or on a live call, never by DM or email. We only ask for a login code live, while we work, and we update you at least once a week.
Pay the second half once you're back in
If you're not back in by the date in the agreement, you get the first half back, except $250.
Lock it down, with 90 days of cover
You change your password, and we keep no logins. If the same ban comes back within 90 days, we work on it again for free.
Your login, in short
Not for the free case check. If you hire us: only after the agreement and the ownership check, only through a secure link or a live call, and you change your password when we finish.
If someone else asks for your login
We never message anyone first, and we never ask for logins by DM or email. If “Lockout Desk” messages you first, or asks for your password in a chat, it isn't us. How to check it's really us
Want the prices first? See what each case costs
Questions about the process
Something else? Ask it in your free case check.
Why do you need login access?
Because the work happens inside your account. So we only ask after you've signed the agreement and we've checked the account is yours. You share it through a secure link or on a live call, never by DM or email, and you change your password as soon as we're done.
If you'd rather not share access, we can't take the case, but our free guides show every step you can take yourself.
Why do you check that the account is mine?
To protect you, and everyone else. Hackers sometimes pretend to be the owner. Checking first means we only ever help the real owner get back in.
How long does it take?
It depends on the problem and on Meta. Some cases move in days, and many take a few weeks. Nobody can promise a date, but your case check reply includes an honest estimate.
What if it doesn't work?
If you're not back in by the date in the agreement, you get the first half back, except $250, and you don't pay the second half.